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How Can We Help?

Find answers to common questions and learn how to use Gradify’s blockchain-based degree authentication platform.

Frequently Asked Questions

Find answers to the most common questions about our platform

Issuing Degrees

Learn how universities can issue secure, blockchain-verified degrees

1

Institution Verification

Universities must first be verified on our platform. This involves confirming the institution’s identity and authorizing appropriate staff members to issue credentials.

2

Credential Creation

Authorized staff members input degree information, including student details, degree type, graduation date, and any additional metadata required.

3

Digital Signing

The institution digitally signs the credential using their secure institutional wallet, creating a cryptographic proof of authenticity.

4

Blockchain Minting

The credential is minted as an NFT on the Solana blockchain, with metadata stored on IPFS, creating a permanent, tamper-proof record.

Degree Issuance Process

Verifying Degrees

How employers and institutions can instantly verify academic credentials

Degree Verification Process
1

Access Verification Portal

Employers or institutions access the Gradify verification portal or use a verification link shared by the credential holder.

2

Submit Credential Information

Enter the credential ID or scan the QR code provided by the credential holder to initiate the verification process.

3

Blockchain Verification

The system checks the blockchain record to verify the credential’s authenticity, issuing institution, and that it hasn’t been revoked.

4

Instant Results

Receive immediate verification results, including the credential details and issuing institution, with a tamper-proof verification certificate if needed.

Security Best Practices

Recommendations for maintaining the security of your Gradify account and credentials

Account Security
Best practices for account security
  • Use a strong, unique password
  • Enable two-factor authentication
  • Never share your login credentials
  • Log out from shared devices
  • Update your contact information
Wallet Security
Best practices for wallet security
  • Securely store your wallet recovery phrase
  • Use hardware wallets for institutional accounts
  • Regularly audit wallet access
  • Follow the principle of least privilege
  • Monitor wallet activity
Privacy Protection
Best practices for privacy protection
  • Review privacy settings regularly
  • Be cautious with verification link sharing
  • Understand what data is public on the blockchain
  • Report suspicious activities immediately
  • Keep your software updated

Video Tutorials

Watch step-by-step guides on how to use the Gradify platform

Getting Started with Gradify
5:32

Getting Started with Gradify

How to Issue a Degree
8:17

How to Issue a Degree

Verifying Credentials as an Employer
4:45

Verifying Credentials as an Employer

Still Need Help?

Our support team is ready to assist you with any questions

Live Chat

Chat with our support team for immediate assistance with your questions.

Email Support

Send us an email and we’ll get back to you within 24 hours.

Knowledge Base

Browse our extensive documentation for detailed guides and tutorials.

Ready to Get Started?

Join the growing network of universities and employers using Gradify’s blockchain-based credential system